FAQ
Welcome to our FAQ section. We have gathered the most common questions our community asks, and we hope this page helps you feel more confident and informed when shopping with us. Our goal is to make your experience as smooth and enjoyable as possible, so please take a moment to browse through these answers. If you still have something on your mind, our support team is always ready to assist – just reach out through the contact form on our website.
1. What types of products do you offer?
We specialize in premium street-inspired apparel, with a strong focus on iconic graphic T‑shirts, hoodies, outerwear, and accessories that define contemporary urban style. Our assortment is carefully curated from a select group of heritage and modern labels that share a commitment to quality, authenticity, and bold design. While our range evolves with each new drop, you can always expect to find pieces that blend classic silhouettes with fresh artistic expressions – from signature logos and striking prints to understated tonal garments that work in any wardrobe.
2. Are the products on your site 100% authentic?
Absolutely. Authenticity is our cornerstone. We source every item directly from authorised distributors and verified suppliers, and we maintain rigorous quality control procedures to ensure that every piece we ship is genuine. We understand that trust is the foundation of any relationship, so we stand behind the authenticity of every product with full confidence. If you ever have concerns about a specific item, we invite you to contact us – we are happy to provide additional details about our sourcing practices.
3. How do I choose the right size?
We know that sizing can be tricky, especially when shopping online. That is why we provide detailed size charts on every product page, along with specific measurements for chest, length, and shoulder width. We also include fit notes – whether a style runs true to size, oversized, or more fitted – based on our own in‑house testing. If you are between sizes or unsure, we recommend checking the customer reviews for real‑world feedback, or you can always reach out to our team for personalised advice. We are here to help you find your perfect fit.
4. Can I change or cancel my order after placing it?
We process orders quickly to get them on their way to you as soon as possible. Once an order is confirmed, our fulfilment team begins preparing it almost immediately, so we cannot always guarantee that changes or cancellations can be made. However, if you need to modify something, please contact us right away – we will do our very best to accommodate your request if the order has not yet been packed or shipped. For any changes after dispatch, we will guide you through our return procedure.
5. What is your return and exchange policy?
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, you may return unused, unworn items in their original condition and packaging within a reasonable period from the delivery date. We accept exchanges for a different size or colour, subject to stock availability, and we also offer store credit for future purchases. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. For full instructions, kindly refer to the return form included with your order or visit our dedicated returns page.
6. How long does delivery take?
We strive to dispatch all orders within a short processing window. Delivery times vary depending on your location and the shipping method selected at checkout. While we cannot guarantee an exact arrival date, we partner with reliable carriers to ensure your package reaches you promptly and safely. Once your order leaves our facility, you will receive a tracking number via email so you can monitor its journey in real time. Rest assured, we are constantly working with our logistics partners to maintain the fastest and most reliable service possible.
7. Do you ship internationally?
Yes, we ship to many destinations around the world. Our online store is built to serve a global community of streetwear enthusiasts, and we are proud to send our packages across borders. At checkout, you will be able to see if your country is included in our shipping list. For certain regions, we may use specific carriers or local partners to ensure smooth customs clearance and delivery. Please be aware that international orders may be subject to import duties or taxes imposed by your country’s customs authority – these are not included in our prices and are the responsibility of the recipient.
8. Do you have a physical store or showroom?
We are an exclusively online retailer, which means we do not operate any brick‑and‑mortar stores or showrooms. This allows us to focus entirely on delivering a seamless digital shopping experience, with a wider selection and more competitive offerings than a traditional physical shop could provide. While we cannot welcome you in person, we pour all our energy into making our website as intuitive, informative, and visually engaging as possible – so you can browse and shop with the same confidence as if you were stepping into a flagship boutique.
9. How do I know if an item is in stock?
All items displayed on our product pages are available for purchase at that moment. However, because our collections are highly sought‑after and often limited in quantity, inventory can change rapidly. If an item is out of stock, it will be clearly marked as “sold out” or “unavailable.” We do not maintain backorder lists, but we frequently restock popular styles – so we encourage you to check back regularly or sign up for our newsletter to receive restock alerts and exclusive previews of upcoming releases.
10. Is it safe to enter my payment information on your site?
Security is paramount to us. Our website uses industry‑standard encryption and secure socket layer (SSL) technology to protect all data transmitted between your browser and our servers. We also partner with trusted payment gateways that comply with the highest levels of financial security certification. Your payment details are never stored on our systems; they are processed directly by our payment partners. You can shop with complete peace of mind, knowing that your privacy and financial safety are taken seriously at every step.
11. What payment methods do you accept?
We accept a variety of convenient payment options to suit your preferences. These include major credit and debit cards, as well as popular digital wallets and alternative payment platforms. All accepted methods are displayed at checkout. We do not store any payment information on our own servers, and all transactions are processed in a secure environment. If you encounter any issues during checkout, our support team is available to help troubleshoot.
12. Can I use multiple discount codes or promotions on one order?
Generally, our system allows only one promotional code per order. If you have a valid discount or offer, you may apply it at checkout. We occasionally run special promotions that are automatically applied to your cart without a code. For the most up‑to‑date information on current offers, we recommend checking our homepage or following our social channels. Please note that promotions cannot be combined unless explicitly stated.
13. How do I track my order?
Once your order has been shipped, we will send you a confirmation email that includes a unique tracking number and a link to the carrier’s tracking portal. You can use this to see the current status and location of your package. If you do not receive a tracking email within the expected timeframe, please check your spam folder or contact us – we will resend the details and investigate any delays with the courier.
14. What if my package arrives damaged or with missing items?
We take great care in packaging every order to withstand the rigours of transit. However, in the rare event that your package arrives damaged or missing items, please notify us immediately with your order number and, if possible, photos of the damaged packaging or contents. We will work with you to resolve the issue promptly – whether that means sending a replacement, issuing a refund, or providing store credit. We are committed to making things right.
15. How can I contact customer service?
Our customer service team is available to answer any questions you may have – from product inquiries to order assistance and everything in between. The best way to reach us is through the contact form on our website, which routes your message directly to our support specialists. We strive to respond to all enquiries within a reasonable time frame, and we pride ourselves on friendly, knowledgeable, and efficient service. We do not offer phone support, but our online contact method ensures that every query is properly logged and followed up.
16. Do you offer gift wrapping or personalised notes?
At this time, we do not provide gift wrapping services, but we do include a packing slip with your order that does not show any pricing details – so your gift recipient will not see the cost. If you would like to include a short personal message, you can add it in the order notes during checkout, and we will be happy to print it on a separate card and include it with your package at no extra charge.
17. Why are some items more limited than others?
Many of the brands we carry produce collections in limited runs, which is part of their creative and commercial philosophy. Limited availability ensures exclusivity and preserves the distinct identity of each drop. We do our best to secure a fair allocation of these pieces, but once they are sold out, we cannot guarantee replenishment. We recommend acting quickly on items you truly love – and signing up for our alerts so you never miss a release.
18. Can I provide feedback or suggest a product?
Absolutely. We value your input immensely. If you have ideas for brands or styles you would like to see on newyorkshirtstore.com, please share them through our feedback form. We are constantly listening to our community and many of our additions have come directly from customer suggestions. Your voice helps shape the future of our store, and we are grateful for every piece of advice you offer.